Baron BMW Reviews & Testimonials
Looking for testimonials and reviews about Baron BMW? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Outstanding experience. Gregg Griswold is the best. He gave us the same model we were interested in to test drive. The ordering process was smooth, the deal he gave us was great, and the delivery went without a hitch. Couldn't be happier.
Baron BMW Dealership is very professional. I was very pleased with the service I received. No complaints.
Excelente customer service and very attentive to all of my needs and concerns about the vehicle I was concedering purchasing.
Very personable and helpful salesman from test drive through driving away in my car. Staff, building, and process was all very smooth and impressive. Would recommend to anyone
I took my car in for a scheduled oil change and the service was great. Andrew explained the timeline when it would be complete and he was on point.
Top rate service. Clean professional facility and staff. This facility wants you to deal with one staff member that member is not always available and other staff members are hesitant to jump into help.
NOT Impressed with Blake Wichman. If returning, I will seek out a different associate to assist me.
Scheduled service was on time. Estimates were accurate after making sure my BMW Club membership was listed. Price was reasonable. Performed in a timely manner.
Sales are first class with Gregg and service is first class with Andrew. Keep it up.
Really fantastic. Wonderful Service department. I have been here before and was unhappy - but Ryan was just womderful - this was a wonderful experience. .
The experience was great from start to finish. I highly recommend them for your next car.
Typically I have a decent experience here, nothing wonderful but nothing terrible. Yesterday I went in for an oil change and a recall fix and waited for 4 hours. I have tried to ask for a loaner every time I have had to have work done there and they tell me they can’t. I’m 7 months pregnant and absolutely wasn’t prepared to spend so much time there, therefore didn’t have nearly enough food. I wasn’t given any updates until the 3 hour mark when I was told that they were almost done and it just needed washed. About 30 ... Read More DealerRater - May 1, 2025
My dealer, Obel, was awesome. The entire car buying experience awesome. The sales manager, never met him, but we negotiated through Obel. The fact he made some compromise speaks volumes. Seems like a good dude. Overall, highly recommend Baron BMW.
Dante Dawson, my sales consultant for my BMW X5M 60 I was fantastic. He took excellent care of me and reviewed my car in detail on delivery. I would give him 10 out of 10 in performance. I look forward to working with him in the future on purchasing any of my new BMWs It was a great pleasure working with him. The BMW dealership was excellent and the facility was very nice. I would recommend this dealership to anybody.
Between my BMWs and my mini Cooper, I’ve been a baron customer for 18 years!! I’ve never had any issues with the team. The only change that I have not been fond of is going from scheduling directly with the service department to now using a call center. I understand why they made the change however I feel it took away a little bit of the personal touch. As long as I own a BMW or mini, Baron will get my business both sales and service.! Shout out to Andrew Strahl, my service advisor. He’s always friendly and ... Read More DealerRater - Apr 29, 2025
We have been customers here for 20 years and have never had a bad experience.
Patrick is very attentive. Very personable. Very knowledgeable. The shop got My vehicle in quickly and gave me a digital review of my car. Now I'm back on the road with confidence.
My dashboard was replaced at no cost to myself. Service was very quick and the service technician did an amazing job. Andrew, my service Advisor was so easy to work with and kept me well informed.
With appt had to wait 4 hrs to do 2 simple service items, (oil change & alignment) Kept saying “30 more minutes” came on time at 10A & left at 2P. Not acceptable. Advised they weren’t short of help. HELP
They take great care of every detail, I would recommend them to everyone. Wonderful service.
Matt was great! I messed up and didn’t realize I didn’t request a loaner vehicle for my oil change. He was able to get me one and was super nice about it. Quick turn around too!
Very slow it was 3.5 hours for an oil change but the service was nice
Your help is very friendly and knowledgeable. Attention to detail is appreciated. Please tell Andrew I said thank you.
Very nice and easy to deal with. Sales person JT went out of his way. Quick purchasing process. Overall just a nice experience. Would buy from again.
Repairs were performed very professionally. Service Advisor, Stephen Caldwell was very friendly, cooperative, experienced and professional.
My oil change was efficient and I was able to get some work done in Baron’s comfortable waiting area. Ryan had great communication skills and even had my X5 washed. The entire process finished in about an hour. Because of my great experience I scheduled my wife’s 3-series for an oil change next week.
I was told a lot is wrong with the 2015 x5 I bought from them last year. I was disappointed that they sold that bad truck to me when they said it’s certified used , the truck is just 100k miles and the dignosies is asking for $7700 for repairs. It’s dissatisfied
Patrick is so knowledgeable, professional and personable. He always exceeds expectations and makes me remember why I keep choosing Baron BMW.
Professional, polite and thorough. All work performed in a timely manner in a clean environment.
Professional throughout and wants to assist their customers by doing what's right for them.
Efficient and professional service Mat Accommodating and very helpful Very pleased with the service and help provided
Great service! Knowledge, friendly, helpful staff. Very easy to schedule a service appointment. Comfortable and pleasant area to wait for your car.
Very pleasant, kind and respectful. Introduced the comfortanle waiting area with drinks and snacks. Very clean, oh and GREAT tunes playing overhead. Made the short wait very pleasant
Landen Miller was very knowledgeable and pleasant to work with. Assisted in every way he could. The dealership was great, and we will be back on our next car.
Subject: Extremely Disappointing CPO Experience at Baron BMW - Buyer Beware!
My recent attempt to purchase a Certified Pre-Owned 2023 BMW 760i from Baron BMW was, without a doubt, the worst dealership experience I have ever encountered. As an out-of-state buyer who frequently searches nationwide for vehicles, I was excited to work with what I hoped would be a reputable BMW dealership. Unfortunately, my experience was far from satisfactory.
After agreeing on a price and traveling to inspect the vehicle and sign paperwork, numerous issues arose. The Certified Pre-Owned documentation provided was a rudimentary Word document with checkboxes, lacking the detailed ... Read More DealerRater - Apr 10, 2025
Giuseppe was great to work with. Thorough and knowledgeable he focused on me and what I needed in a new car. He’s an excellent addition for Baron!
Dante was awesome. He went above and beyond for us and it was really appreciated! Highly recommend !!
Professional and enjoyable visit. Everyone went out of their way to help and assert my questions.
Baron’s service department is responsive, thorough, professional, and their pricing very fair. I’ve been going there for years (BMW #2) and will continue to as long as I have my GT!
Baron has a very good management group that does what they say they will do and that is becoming very rare in the auto industry.
Zachary Smith in service has done a fantastic job for my husbands and my car. He really follows through with BMW on warranty issues.
Reached out about a vehicle purchase. Spoke with a Brayden. Absolutely worst case of bait and switch I have ever encountered. The vehicle was listed for several weeks at $55600 and the day after we start talking about the vehicle price magically goes to $57900. Mind you this is after I had already spoke with Brayden and confirmed the price the day before. The price change is small in the grand scheme of things but I am a man based of principle and a business owner myself so it is crazy to me there are what seems to be a reputable business ... Read More DealerRater - Apr 3, 2025
Sales team did an excellent job of supporting us purchasing our new car. We couldn’t be happier with the experience.
Thank you for awesome services. Blake and Patrick were very nice. Thank you once again
So far my experience has been mediocre at best. Nothing has wowed me. When I initially purchased my used vehicle my one request was for the cabin air filter to be changed. I do not believe that ever got done. Today I came in for a scheduled oil change that I booked through an email that offered a discounted oil change that coupon did not transfer over and if I had not spoken up I was going to be charged the full cost of the service. additionally I was offered a complimentary car wash that did not happen either.
We had a great experience buying a used BMW and trading in our old car. We enjoyed working with our salesman, Santiago. He was friendly, knowledgeable, and very attentive to our needs throughout the visit. I feel like we got a great deal on the BMW, and they gave us more for our trade in than all of the other places we went to.
Went for an oil change. Service was good, though I waited a bit after getting there to even see a service rep. The employees were all very nice and kind. There were some free snacks and sodas at the waiting area, but I do recommend that Baron improve their waiting area/lounge and add a good coffee/cappuccino machine. The waiting area does not have a very premium feel to it, compared to some of the other dealers in our area.
This was the fourth car we’ve purchased from Baron and we’ve also had other BMW’s we’ve owned serviced with them. Great dealer! Easy to work with and very good communication on all aspects
Great experience buying a new vehicle and trading in our old car. Pierce Carson was wonderful to work with. He was patient, knowledgeable, kind and answered all of our questions. The whole process from start to finish was easy and quick.
The experience was great and the salesman was so knowledgeable about the cars. If I ever needed a car or know someone that does, I’ll recommend Pierce Carson.
Great service and my service advisor did an awesome job explaining to me what my car needed to get done.
ust wanted to take a moment to share my exceptional experience with Baron Mini, particularly with Joseph, the manager.
I faced some difficulties with my new purchase, but Joseph went above and beyond to ensure everything was resolved perfectly. He addressed my concerns with professionalism and care, turning my experience around completely.
What truly impresses me is that they covered all the expenses for free—exactly what I needed and hoped for. I can't thank Joseph and the team enough for their support and commitment to customer satisfaction.
I highly recommend Baron Mini to anyone looking for a dealership ... Read More DealerRater - Mar 29, 2025
The staff is always friendly and knowledgeable. Chris and Patrick are exceptional. They always keep me updated and a prize and never missed deadlines.
Very friendly and professional. Loved they washed and cleaned my car. Service was outstanding. Sometimes have to maneuver what is maintenance and trying to make a sale. I believe the staff is just pin pointing things they find. No high pressure sale.
Always professional and accommodating. We wouldn’t consider another BMW dealership Because of outstanding customer service!
Chris in the service department was amazing to work with, he got my car in and got the problem taken care of quickly. He put me in a loaner vehicle while my car was being serviced. I have nothing but good things to say about the service I received from Baron BMW.
The service was explained upfront. They performed exactly what they said in a timely manner. Very pleased.
Very professional, respectful, considerate and willing to treat with respect from car salesman to finance management.
This is a great company the way they always let you know what is going on I really appreciate it
Accommodating and great service from the time I dropped the car off until the time I picked it up!
Dealership made the buying process easy. Pierce was great met me at the airport and got me taken care of in no time.
Always pleasant folks there. I like that they offer to personally drive me back to my job if I don't wait for the Lyft driver.
We have had a great experience with Baron BMW especially in the service department. Customer Service has been top notch with Lyft rides available and getting us a dealer car while our car was being repaired.
Good ambience, reliable and knowledgeable staff. Content with work and wouldn’t mind recommending it to others.
I purchased from there along with all my services. My service writer Patrick is the best in the business
This is the second vehicle that I have purchased here. The staff is top notch and a pleasure to work with.
This was such a pleasant car buying experience. Pierce was amazing salesperson. And Jess in finance was great!
Extremely nice dealership! Awesome experience with Chelsea and Nick. We love our new car and I'm happy we drove over 200 miles to purchase from Baron BMW.
Honestly the best experience I've ever had with a vehicle purchase. The sales team was enthusiastic, extremely knowledgeable, and very easy to work with.
Regarding BMW service, the mechanics and technicians are knowledgeable and they always do a great job. It's when is comes down to the individual account managers, garage staff and porters that the quality of service varies. It use to be that with each service that they did on my BMW it would came back vacuumed and washed. Today,, like a previous time before, they did none of that. Not sure if it was because the only work needed on my car was I oil change service and have my wheels aligned. Nothings worse than when you take away a ... Read More DealerRater - Mar 12, 2025
The staff was friendly and courteous. I waited for the service and they accomplished it within an hour. Worked out great
Service department is great. Arranged a for a trim replacement. After part came in, was called to make an appointment. Everything went smoothly and even went beyond to help me with my apple CarPlay. Was in and out in about 45 min total.
Great customer service and excellent amenities of light snacks, coffee and other beverages to get your day started.
Baron provided super nice buying experience from auto prep to new vehicle demonstration to financing. Each part was done expertly with no hassle or haggle. One of the best dealership experiences I have had lately.
They made purchasing a vehicle easy, seamless and stress free!! There was no pressure to purchase add ons. Financing was great to work with, we asked just to run my credit first to we if we have an acceptable rate before having to fill out the information for my husband as well. Everything was explained and all nicely arranged in a folder for us at the end. Great experience and we will be back!
Top quality service! Everyone was extremely knowledgeable and were able to help me get the best car for me.
Baron had been very easy to deal with. All our questions were answered and the buying process went very smoothly.
Great job coordinating and conducting service maintenance and issues. Will definitely return again when necessary thanks
What a great service department with great leadership in Andrew Stahl. My car had a regular service appointment that included a software update, plus brakes, etc. Most importantly, those handling my car are very honest. I had lost a diamond stud earring which was found in my car & turned into management for safekeeping! You can’t beat those 2 qualities, honesty & expertise servicing.
As much to say excellent good timing in good service Nice waiting room good coffee everything was as always good
Best experience like always, the technician professionally inspected my car and gave me an answer of what the problem was and the parts I needed to replace, I always get treated wonderfully by the people that work at this BMW dealership.
We bought a really great car. The salesman was nice. The experience started off well until I noted that I had financing through my own credit union. Once I declined inside financing things got really frustrating and they even wanted to hold my car for 2 weeks until the cashiers check cleared! They didn’t want to give me a copy of the title to give to my lender… it was quite an experience. Although, we had this experience everything worked out and I’m happy with my purchase!
Excellent customer service. Very professional. The service was provided in a very timely and efficient manner.
Courteous, thorough and helpful. They make sure my car is scheduled for regular maintenance. They have shuttle service but the lounge is beautiful if you wait for your car. Wouldn't go anywhere else.
Great service and personnel. Good communication and inventory. Easy access and never a dull moment.
Great communication, ordered custom build, salesperson helped pick features he thought would serve us in retirement. Delivery was fun and exciting. Highly recommend Josh T, he is a BMW expert salesperson.
Obel was grrreaaat !!!👍🏽👍🏽🫶🏽 Finance Manager Rocked 🙌🏽🫶🏽 Oh let’s not forget about Braylen He this 🎊party popping🥰💜♥️
Had a great experience at Baron. In and out in an appropriate time. I didn't even have to reset my seat when I picked it up.
Great service - Great mechanics - Great location!!! Always feel like everything is going to taken care of. I’ve been a customer since 2014. Thank you!
Very cordial staff. They were knowledgeable and personable. Staff seemed to be well acquainted with my car and potential issues.
Easy to work with and JD was responsive and enjoyed working with him. Overall great experience
I’ve never had a good experience with Baron. EVER…They tend to only want to speak with my husband who has never owned or purchased a BMW and can’t even drive my car because it’s a manual. I was hoping that having them replace my back breaks would be simple and I could get in and out. That was not the case. I was told my breaks would be in my Thursday and I could expect a call. That call never came. I couldn’t get ahold of the service department so I tracked the parts down ... Read More DealerRater - Feb 9, 2025
Very good experience in Service Department with Chris. I will return to Baron bc of him. John Naegele went out of his way to help me locate a car on the lot. Kudos to him.
Ryan was excellent! This was the second time I have worked with Ryan, and he is by far the best person I have worked with for car services. Ryan is kind, diligent, professional, efficient and is a great communicator. When dealing with car troubles, the last thing you want to do is chase answers and feel unsupported. Thankful I got the opportunity to work with Ryan, and I highly recommend him to anyone in need of getting their BMW serviced. He will be on top of things and make the process seamless. Thanks, Ryan!
Best customer service and professionalism. Very friendly and caring staff. Joe, Patrick and Dante in Sales are stellar!!! Absolutely very accomodating,kind and understanding of tight work schedules as well.
Ryan, in the service department, was very clear in his communication and did everything he could to complete the required services quickly. When things were taking longer than expected, he quickly arranged for alternative transportation so I could get on with my day.
I had a good experience! I was in and out fairly quickly, and they didn't try to sell me anything I didn't need.
Best customer service, professionalism, and attention to detail. Couldn’t ask for an easier buy/trade experience.
Friendly & helpful staff. Helped me get the car I had always wanted! Will continue to do business here
Professional efficient communicative hospitable. They were always on time and kept me updated, they got everything done
Reviews & Testimonials | Baron BMW