I had a flat tire on my 2014 X1. I took it in and they explained that I had 3 of 10 mm left on all tires. They said I could replace one , two, or all four for the price of three. Since you can't fix a runflat tire I decided to replace all four about 8 months early. I was initially waiting for the car and then they offered me a loaner for the day. I also had a leaking sprayer on my driver's side headlight. Picked it up at the end of the day and felt I paid a reasonable price for the tires. 78K on my X1 and no real problem. Very happy with the entire Baron BMW service team.
They made what I felt was a very fair deal quickly and painlessly. Everyone was very helpful and extremely professional from start to finish. This is what buying a car should be like, but not often experienced. Thanks Baron!
Greg Manford was awesome and kind. As an older single woman, there is a fear that when encountering automotive issues that you will be ignored and made to feel completely ignorant. Although I don’t know much about cars, I was treated with respect and everything was explained. The other staff I came in contact with were very personable which was appreciated. I will certainly bring my pride and joy back for any future needed maintenance.
High quality work professionally done. Good communication.
Randy was my service advisor. He was very knowledgeable and very available. He listened to my questions without interruption and answered promptly and knowledgeably.He and his crew were "OUTSTANDING! "Next time I go in for service, he's my "go-to" guy.l
I purchased my BMW three months ago. Each time, I have returned to the service department.for service and to have questions answered, ,. Toni has provided excellent. service and helpful information. He is a positive credit to your organization.
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