Baron BMW Reviews & Testimonials
Looking for testimonials and reviews about Baron BMW? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Really good support with Tim B! This is my very first car purchase in the US and it was the best experience ever. The service was professional and accurate.
I was looking online for an X3 and Tim got my number reached out to drive down that weekend and purchased the vehicle. Help me find what I was looking for and set the car up before we left.
Great dealership, nice professional people, fair price, happy with service. Lisa summers was great to work with
Ryan DeBrecht in service department was great to work with and very knowledgeable. Will work with him again in the near future to finish work needed.
The experience was great, very welcome, professional they make me feel like home, al definitely recommend too al my friends and families Baron BMW is the best
My service person never answers the phone!! Frustrating!! Wouldn’t offer loaner car ! Not sympathetic at all . I am single with one car!! My car was there for almost 10 days .spent 3,000
The salesperson Crissean was patient and very helpful with choosing the beat vehicle for my needs. Great place to pick when purchasing your next car or suv.
My salesman was Matt. He was excellent. He was patient. And went out of his way to make sure I got my rental back and got my car picked up. He was genuine and kind. I highly recommend him.
A very pleasant and easy experience. Satisfied with time spent, customer service and state of the facilities and the vehicle purchased. Would shop here again.
Everyone was extremely knowledgeable and eager to please. They answered all my questions and helped me through the process. I might also note that they were clean cut, dressed well and well groomed. The whole process was enjoyable.
I was impressed with how quickly I was greeted, how often I was updated on progress, and the clean/comfortable area I waited in. I was super impressed with the counter gal, Chelsea. She was perky, helpful, friendly, and made me laugh several times during my visit. Most importantly, she helped me w setting up my Bluetooth. Thank you bunches, Chelsea.
Well this place is the bomb. It is sooo nice and first class service. They are fast and efficient as well.÷Eveeyone is very nice.
Chelsea is wonderful to work with. She took my concerns seriously and provided the right service quickly at a fair price. I’m very happy with the service I received today at Baron.
John and Tyler were great to work with on my latest BMW purchase. I’ve been very pleased with the vehicle and the service I received through the buying process. I will definitely recommend Baron BMW to others!
Joshua was helpful, friendly and accessible. He helped us build a great SUV and kept us up to date on its arrival. This was the easiest lease experience we’ve had!
Ryan was polite and quick. Even at the end of the day he kept his composure under pressure from multiple clients. The facility was clean and we'll kept.
Took my car in for service even though it was bought from Carvana and got incredible service. They took care of the entire warranty claim with Carvana and had me back on the road ASAP.
Chelsea provided top-notch service. She made sure everything was done timely and in a professional manner. She was great to work with, and presents a highly professional image.
Great! Sales associate! Friendly and knowledgeable! Positive experience! Kept me updated on car arrivals.
Service was quick and friendly with no pressuring. Clean waiting area with nice complementary drinks while you wait. I'll definitely be coming back for all my services.
The salesperson is very friendly. Professional. patience. I like here
Great experience with Julius , he was very easygoing and a pleasure to work with! Education was very good also , I appreciated their knowledge and expertise!
Jason Danley in service is outstanding. Great communication, very thorough. My tech was awesome too. Did not give up on a challenging issue. They always get my business.
Professional and helpful. I have always had good experience with my services since last 5 years.
Fair, honest, prompt service. Xxx xxx xxx xox xxx xxx xxx xxx Cox xxx cxx
Great communications by service contact. Customer waiting area improvement greatly appreciated
Ryan was very cordial Everything was done with exceptional care. Great communication regarding progress of my vehicle.
Fantastic process and outstanding service! I want to say that working with John was outstanding. He was very responsive, took time to answer my questions and went above and beyond to make sure I got what I was shopping for. Very streamlined process and outstanding customer service!
Jason was very quick to get my car serviced and back to me! Thank you!
Amazing, over-the-top and one of kind service. What they did for me and my family as we were just driving through KC towards Omaha. The details that they provide, step by step process of what is going on with your car, they definitely have the WOW factor.
The experience what's great Travis is a great sales Tech and very personable
Great dealership. They always go above and beyond. Amazing customer service and super nice staff
Great service experience. My car was serviced and returned clean and on time. I had a follow up issue and the service consult was responsive and helpful.
This is my first service at Baron. Service center executive was helpful and detailed me on my vehicle diagnostic report. Communication was prompt and kept me updated over text messages
Ryan D is always on top of things and is a great representative for baron BMW. I can trust what he tells me and the service is great.
Customer service was excellent. Scott was very thorough and friendly. Very pleased with the service that was provided.
It’s great, clean, the staff is friendly and professional. Nice selection of vehicles if I wanted to trade my car on
Fantastic customer service! From entrance to completion, five star service!! Their attention to detail is second to none.
From the time I check in till the time my car was finished I was treated very well. I found Chelsea to be very accommodating and helpful. The service was great!
Baron BMW was very easy to work with and flexible with the time I needed to drop off and pick up my car. They were very friendly and helpful.
A pleasant experience! The staff was very helpful and kind. Josh was excellent to work with, listened to me, answered all my questions, and did not pressure me. It was a really fun day learning more about BMW and the many options. Josh and the staff went out of their way and I couldn’t be more happy with my new car lease.
Bob Anderson was best-in-class…his responsiveness and attitude were terrific.
Quick and efficient. Chelsea Got me in right a way and kept me in the loop as I was waiting for the service to be completed. She was professional and helpful.
Low pressure dealership. Matt was great to work with. I will return and recommend. Great work to all.
Service was easy to schedule, completed quickly and at a competitive price. Service advisor was friendly. This review, however, is a pain since you require a specific number of words.
The staff was wonderful as always. My new encounter was with Travis, service advisor. He was very nice as we got to know each other. I am a proactive car owner and less of a reactive one, so when he really took the time to answer my 100 questions about other various things, I really noticed it.
Helpful, knowledgeable, love my car, loved Val and the others that helped. Finance department was awesome. Quick service. Thank you very much! Sincerely Kristina E
Baron BMW offered great service and an easy process of purchasing a vehicle online. Staff were friendly and knowledgeable and I would definitely recommend them.
I enjoy going to Baron, I learn something new about my car everytime when getting maintenance or services.
Joe went extra miles in taking care of my service
The service staff are nice and helpful. Ryan checked me in quickly so I could get to work on time.
Quick, keeps customer informed of each step, friendly and helpful. We got more answers here than a different dealership, felt more honesty here
They are very are quick and efficient. Communicates well with me. great customer service here
Got me in promptly and was able to address what the issues were before providing me with an Uber. Can back to pick up my car and everything was good to go. No issues and everything was addressed.
Everyone was very professional, especially our salesman John Naegele. I love my new X5! It drives like a dream. I highly recommend Barron BMW in the Kansas City area.
New to the area and first time I’ve had my service other than BobSmith in CA. Travis made us feel at home . He went above and beyond to take care of us and the car.
Always have the best experience at Baron BMW, everyone is very friendly
Quick , efficient , thorough and Chelsea was a delight to work with. She was very friendly and informative.
Very satisfied with service received. A A A A A A A A A A
Went in for a routine oil change/service. Although I wasn't happy hearing the news that I need new tires after 17,500 miles, that's the design of the car's fault, not the service center. Chelsea showed me several options, reserve the tires, and was able to schedule a return visit.
Very professional. Did a pre-buy inspection w a car from another dealer. Very detailed w video, on what they found. Loved the visual aspect of the inspection and the explanatuon of the problem areas. Recommend highly!!
Very nice, great place and people to do business with.
Scott Blankenship is really great to work with. Friendly service personnel, clean and comfortable waiting area.
Customer service is excellent. This time I had Travis Davidson as my service advisor and he was superb in keeping me informed about the status of my car repair. Upon completion he delivered it to me personally. I always feel pampered at Baron BMW.
Excellent customer Servixe, second to none. I base this on my interface with each and everyone that works there that I have come into contact with starting with our initial our purchase of our vehicle to now while getting out BMW X-1 serviced/ Exceptional dealership in every respect based on my personal experience.
The dealership did a good job and friendly staffs'. Found a used car i was looking for and liked it. I would recommend this dealership.
Always wonderful treatment here, though the wait for routine work takes far too long. Took 1.5 days to get in stock new tires installed.
Fast friendly efficient used car salesmen including paperwork staffers. Found the car I needed and done in less than hour
Does great work. Love the finance option. Quick text reply back. Always has loaners available and wished I was notified of my service advisor change. Besides that great service.
Clean facility, professional employees, informative of service while I waited. Did not try to upsell at conclusion of visit. Car wash and cleaning much appreciated
Dealer has Great products & services. Knowledgeable, friendly, & honest staff. I appreciated the variety of options available. They gave me a fair price for my used vehicle
Wonderful dealership, honest and humble salesman that really helped me. Made the experience easy and stress free.
I was pleased with the service and there was a long wait time. I would recommend
This is a great dealership! The team at Baron BMW has always provided excellent service guidance and support through each step of my vehicle purchase.
JT - Joshua Thomas was absolutely phenomenal at helping me find the perfect BMW. He proactively helped me get started before I even came into the dealership. He was extremely kind, helpful, patient and knowledgeable on all aspects of this transaction. JT will always be my first go to, and he made me feel right at home. Also, Jess, in financing- amazing! He was so nice and I look forward to visiting with them (if they aren’t too busy) when I go in for service. Brandon- it was a pleasure meeting you and thank you for helping me! 🙂 thanks ...
Great service! Easy communication to set up appt and to follow up via text after. I would do more of these surveys if the 25 word wasn’t a requirement! 😀
Veteran friendly service with a quick turn around. Scott did a great job of keeping me in the loop so that there were no surprises at checkout time.
Travis was great. Explained everything in detail. I felt taken care of listened to when I expressed my concerns over my car. I will be back.
Travis is very professional and has been more then amazing!!! And has addressed my service needs in a timely fashion. It’s very refreshing to receive this type of service!
Everyone is always pleasant. I enjoy the door service upon arrival. Also if service is expensive, they will look for discount opportunities to apply and assist
Ryan kept me posted on all the recommendations and took care of my requests immediately, very helpful and friendly service! Greatly appreciate your support, thanks
Excellent service for this latest job. I have been a satisfied customer for 15 years. Always an excellent job. I recommend this dealership highly for anyone.
Responsive to un-scheduled service requests. Good follow-up with phone messaging. Friendly and efficient Customer Service agents - managing workload with emphasis on positive interactions with customers.
I enjoyed working with Travis today. He was courteous, answered my questions, helped me in any way needed, and was able to have a great conversation with him! I'd prefer to work him again next time I am there for service.
Friendly and helpful but interior detail was poor and needs to be redone purchased 2018 BMW 540i willing to try service at a future day
Was able to get me in quickly for engine work; work completed as expected and at cost expected; did not receive call back that vehicle was ready so car sat for day. I had to call back. Little misstep but understandable as advisor was out sick next day so could be reason why
Baron BMW is very professional and helpful in every way. Service is excellent. Gets you an appointment ASAP when you call. It’s a great dealership.
Clean and friendly. Service was attentive and I would recommend. They do add a fee for rags and cleaning that I do not agree with. The premium we pay for BMW’s should include such petty fees.
Clean facility with a nice new feel after recent renovations. Understandably slow due to the current issues secondary to the pandemic. Wish there were more vehicles on display
Friendly service technicians and easy to make an appointment. Cost of repairs make BMW a difficult choice, but the cars are great. Travis was great.
We own 2 BMW’s because we feel the service we are provided is the absolute best. Travis was very professional and provided us with estimate before the work was done
We have nothing but good things to say about Baron BMW. We visited one other dealership prior to Baron and the other paled in comparison of facilities, car cleanliness, sales knowledge, and customer service. We were treated exceptionally well by Baron, even though we were not a BMW customer but instead looking for a used car. Everyone was friendly and went out of their way to make sure we were comfortable and well attended. We were dreading the car-buying experience but John especially put our minds and ease -- we felt heard, valued, and competent. I am very thankful for ...
I took my 2014 X5 35d in for service and it turned out that it was covered under a warranty extension! 🙂 Ryan was amazing and kept me informed on the parts order and the progress. My car was perfect and clean when I picked it up. I love my 35d!
I brought my car in because I noticed a large tear in one of my tires caused by driving over potholes. It was apparent that the tire could go flat if I continued to drive on it. My service advisor treated my service as a priority. The service department inspected all tires and fortunately my other tires were in good condition. The service department replaced my torn tire with a new one, balanced my tires and washed my car while I waited. The service was friendly, prompt and professional. I was impressed with my service advisor, Randy, and Robert in ...
Nice customer service, great wait ing room, everyone was nice, fast service, good hot chocolatier, easy to schedule service, kept me updated on process while waiting
The service at paren was excellent. I got a loaner car and they got the car done in the time in which it was promised.
I ran over a hole in the road and caused my tire to lose air. I contacted my advisor on a Saturday at 3:15pm needing to schedule an appointment. I scheduled the appointment and arrived to the dealer by 4pm. The performed the service and had me out the door by 5:05pm.
Very comfortable and flexible service experience. Products are reasonably priced, ( for a BMW anyway), service exceptional, and nice perks like gratis additional diagnostics with computer hookup, and of course loaner BMWs.
Easy to schedule an appointment on baronbmw.com website. Wait time - as promised. Comfortable waiting area. Service consultant C. Ramsey is very customer oriented, knowledgeable and helpful.
Good shopping and purchasing experience. Was easy and went pretty quickly. Very knowledge and helpful staff. 10 out of 10 would make a purchase here again.
Reviews & Testimonials | Baron BMW